Feedback
We always want to improve the information available on our website. If you feel there is something missing, or you cannot find what you were looking for, tell us by using the green feedback widget or by letting us know.
Contents:
- Join a User Group
- Recent improvements we've made based on your feedback
- Compiled feedback about the Local Offer
- Other ways to feedback
Join a User Group
Help to improve the Local Offer website for families and those supporting families, children and young people with additional needs and disabilities in Surrey.
Parent Carer User Group
This group is for parents and carers to give their opinion about the information and advice available on our Local Offer website. So that we can improve access to SEND services in Surrey.
The Parent Carer User Group will meet twice each school term (online/ virtual meeting). They give feedback on existing content and help develop future content from the view of a parent/ carer.
You do not have to be available for every session to join the user group, or even commit to attending sessions at all. We occasionally send out questionnaires, user testing exercises and other ways to get involved outside of the group sessions.
SEND Practitioner User Group
Do you work with children/ young people with additional needs or disability in Surrey? Join our Local Offer website SEND Practitioner user group to help improve the Local Offer website as a resource for SEND practitioners.
The practitioner group will meet online each half term. They discuss how the Local Offer website can support work happening in Surrey and developments locally and nationally in SEND provision for children and young people.
There is no fixed time commitment or obligation to attend all sessions. Sessions will be held via Teams. We sometimes send questionnaires, user testing exercises and other ways to get involved outside of the group sessions.
Recent improvements we've made based on your feedback
| You Said | We Did |
|---|---|
"No content dedicated to early years and the support available", comment made during 2023 Local Offer Survey. | We have created a page called Support for your child in Early Years. |
It would be helpful to know what support is available during the exam period. | We have created a page called Exam Access Arrangements, Reasonable Adjustments and Special Consideration. |
Compiled feedback about the Local Offer
We will publish your anonymous feedback on a yearly basis, along with what we did to fix any problems you raised.
Past feedback about the Local Offer
- Local Offer feedback 2022
- Local Offer feedback 2021
- Local Offer feedback 2020 and easy read version of 2020 feedback.
Other ways to feedback
- Surrey Youth Voice is a partnership between Surrey's young people and the User Voice and Participation Team. They often ask for feedback from young people, including via ATLAS a group specifically for those with additional needs and disabilities.
- Family Voice Surrey, often ask parent/carers to feedback about their experiences, visit their website for further details. They have a monthly 'You Said We Did' webpage, where they publish the responses from Surrey County Council have given to questions parent/carers questions have asked.
- Most consultations published by Surrey County Council are available on the Surrey Says website.