Learners' Single Point of Access
The Learners' Single Point of Access (L-SPA) offers help and support if you have a query relating to a child in Surrey with additional needs.
Their helpful team of dedicated L-SPA Helpline advisers are available from 9am to 5pm, Monday to Friday, all year round (except Bank Holidays) on 0300 200 1015. In most cases the L-SPA call advisers will be able to answer your query or offers signposting to the most appropriate service and help you navigate to the information that may be helpful on the SEND Local Offer
If you have a complex query the L-SPA advisers will refer your concerns to other services who may be able to offer bespoke or specialist advice and information. Alternatively, you can complete the Learners' Request for Support (0 to 25 years) form (DOC).
If you wish to submit a Request for an Education Health and Care (EHC) Needs Assessment, please use the Statutory Education, Health and Care Needs Assessment forms.
Any concerns about the safety or wellbeing of a child or young person must be made to the Children's Single Point of Access (C-SPA).
Page contents
- How to contact the L-SPA
- Request for support pathway
- Learners' request for support form
- Learners' request for EHC needs assessment
- Feedback
How to contact the L-SPA
Practitioners and professionals working with children and young people in Surrey can call the L-SPA on 0300 200 1015.
We are open from 9am to 5pm, Monday to Friday, all year round (except Bank Holidays) on 0300 200 1015.
If you want to talk about a specific named child, you will need parental permission to contact the L-SPA.
Request for support pathway
The Request for Support pathway allows professionals to access advice around complex problems likely to have an impact on the child's attainment, attendance or progress.
A request for support is free to use and gets you to specialist advice quickly so that children and young people can be supported faster and with less disruption than applying for an EHC plan.
Please note that any concerns about the safety or wellbeing of a child or young person must be made to the Children's Single Point of Access (C-SPA) without delay and should not be submitted via the L-SPA Request for Support form.
Request for Support form
Practitioners in Surrey can access the Request for Support pathway by filling out:
They should then submit these documents, along with any other supporting documents, by using the Request for support online form portal.
Please note, that the online portal cannot accept Zip (.ZIP) files. If you have additional documents that you are not able to upload, you can email them to learnerssupport.triage@surreycc.gov.uk.
What happens next?
A Learners' Request for Support will be reviewed by our SEND Support Advisers who will respond to your query within five working days and offer advice and support or signpost you to the most appropriate alternative service.
Using the Request for Support form does not offer an alternative route to accessing Surrey Education Services and cannot allocate funding.
Request for Statutory Education, Health and Care Needs Assessment
Occasionally, children and young people's needs are so complex that a statutory assessment of their Education, Health and Care needs may be appropriate.
If you are a professional or practitioner working with children or young people in Surrey, you can use the L-SPA to submit a request for Statutory Education, Health and Care Needs Assessment.
Learners' request for support form
SEND practitioners can find the forms they need to submit a Learners' Request for Support to the L-SPA on the Learners' Request for Support (0 to 25 years) page.
Learners' request for EHC needs assessment
If you are a practitioner or professional in Surrey supporting a child or young person with complex needs, then you can submit a Learners' Request for Statutory Education, Health and Care Needs Assessment (0 to 25 years) to the L-SPA, using the forms on the Learners' Request for Assessment page.
Feedback
The L-SPA are always willing to improve our service offer and adapt.
Please contact the L-SPA with your ideas on how we can improve.